COVID-19 Updates: Your parcels are still in safe hands, but please note that delivery times may fall outside of the normal standard.
Contactless delivery, please ensure that someone is at home when a delivery is attempted as we are not responsible for lost...
SHIPPING METHODS & TIMES
Free shipping on orders over £80. (UK, US, Austria,Canada,Mexico)
The standard shipping fee is £5.95 to the UK, US, Austria, Canada, Mexico. Other country's shipping fee is £30.
We use outside delivery companies (UPS, FedEx, DHL, EUB, and USPS), we cannot guarantee these delivery times. Please allow 1-2 business days for your order to dispatch. Please allow 3-10 business days for orders to arrive.
(Please note: orders placed on Saturday after 1 pm will not be processed until the following Monday)
Discount automatically taken at checkout. Offer applies to free standard shipping only.
For your protection, orders over £160 may be sent "Signature Required."
*After discounts, before shipping and taxes.
Where is my item coming from?
Most of Shapellx’s instock products are shipped from the US - Our US warehouse is based in CA.
Since we also ship to different countries, we've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time. For presale orders & international orders, you may receive the item from any of these warehouses.
Different warehouses mean that sometimes your order may come in different packages at different times, but that's about it. No worries, we'll keep you informed with tracking numbers of different packages.
> In-stock items purchased from Shapellx ship in 1-4 business days (excluding holidays or weekends).
> Presale items purchased from Shapellx ship within 10-15 days.
> Packages typically arrive in about 7-15 business days after they are shipped (Depends on Shipping Method). Alaska, Hawaii, Puerto Rico and Guam orders may take considerably longer than the estimates.
> Orders placed on holidays, Saturdays or Sundays will be processed the following business day.
IS COVID-19 AFFECTING DELIVERY TIMES OR OPERATIONS?
> Shapellx.com continues to operate as normal and steps are being taken to ensure for you to keep our delivery times promise and guarantee. You may experience delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, we’ll make sure you will receive tracking notifications.
> We will continue to be online for global customers, and our delivery and returns are running as usual at present.
> We are taking all necessary precautions and closely following government guidelines for our own US warehouses and facilities.
> Our teams are all working hard to ensure we keep giving you the service you love. Whether you have questions about a pending order or shipment, style advice, or are simply looking for someone to talk to, we're always here for you.
> It’s important to stay connected. We encourage you to keep in touch every day with your loved ones - and know you can connect with us anytime you need us.
> Shapellx.com proudly fulfills international orders through different global shipping methods.
TRACKING YOUR PACKAGE
> Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.
> Tracking information may not be available for the first 24 to 72 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please email us at email@example.com or contact us online, from 9:30 AM to 4:00PM CST.
P.O. BOXES OR APO BOXES
> Please note that UPS does not deliver to PO Boxes or APO addresses.
WEEKENDS & HOLIDAYS
> Weekends and Holidays are excluded from shipping times. For more accurate shipping times on holidays, please contact our Customer Care Team at firstname.lastname@example.org.
> If the tracking information for your package says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.
> If the carrier is unable to provide a resolution please contact our Customer Care Team at email@example.com.
> Transit begins the first business day after an order is shipped.
> Unfortunately shipping costs cannot be refunded for packages delayed due to adverse weather conditions.